Can I email to place order?
No, we only accept walk in order and online order, except for custom order.

 

How do I proceed to pay for my order?
For online order, you can pay by Credit card or bank transfer. For bank transfer please make sure you email the receipt with the order ID number. Please noted that for cheque payment, we will wait until the cheque is cleared, deposited to our bank account, only we will proceed your order.

Can I pay upon collection of my order?
No, all payment have to be cleared before we proceed with your order.

 

What is your company account number?
BARISAN KILAT SDN. BHD., Public bank account no. : 3131 208 918

 

Can I request a special finishing or special requirement for my orders?
Yes, before you place the order, kindly contact us at admin@barisankilat.com.my or call us at 1700 81 5678 to request new quotation base on your enquiry, we will try our best to assist you.

 

Can I cancel or change my order? (No refundable/returnable cash after payment.)
NO. Customers need to double check the order before you place order, artwork does not allow to be changed after the order is placed.

BARISAN KILAT SDN BHD will not entertain any cancellation, refund, exchange of products due to customer's change of mind once payment is accepted.

 

We will only accept return requests if we delivered the wrong products to customer due to our mistakes.

Notes : Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.

 

Does BARISAN KILAT SDN BHD provide artwork color proof checking services before printing?
No. We do not have any color guarantee, unless you printed a color proof in our company before you batch order with the same material and the same machine, the color proof must be brought back to us, when you order in bulk, you must bring back the color proof so that we can compare,

we will let you know whether we can follow the same color or not, please note that even there is clear proof we cannot ensure will be 100% same with the previous order. BARISAN KILAT SDN BHD cannot be held liable for color variations between jobs printed in different batches at different ordering periods.

 

Will the color of my printed product match 100% of the original color of my artwork?
NO. The outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from the printing company to the printing company. Normally the outcome color range is different within 10% ~ 20%.

 

What file format should I use to save my artwork?
AI/EPS/PDF/JPG/JPEG (in actual size & high resolution) CMYK Colour mode. Please noted that we prefer AI/EPS/PDF/JPG/JPEG file formats in CMYK colour mode, if customer insist using any other file formats such as psd, .png etc, we are NOT responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to JPEG file formats.

 

Does BARISAN KILAT SDN BHD guarantee on time delivery of my goods?
While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies, quantity of your order and the efficiency of the courier service.

 

After design file sent/received, does BARISAN KILATSDN BHD will proof check your artwork before print?
NO. We cannot be held liable for any consequences in the event an artwork error goes undetected. Such as errors of missing font, missing linked file, CMYK over 250%, RGB color / Pantone color, image less than 300dpi, line less than 0.25pts, font less than 8pts, less than 10% different for toning effect as well as grammar mistakes and object missing due to overprint setting.

 

What units of measurement should I prepare for printing order?
We prefer size in inches or cm.

Unable to upload file/add item to the cart, jump back to the home page?
If your file size large then you may upload a dummy file and add it to the cart, please remark (original file will send by email), then after you checked out, you have to send your original file by email (design@barisankilat.com.my) and remark your order number.

FAQ